Privacy Policy

1. Introduction

HairTravel.ca ("we," "our," or "us") is committed to protecting the privacy of our visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at www.hairtravel.ca. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Personal Information: When you submit a contact form, request a quote, or reach out to us via email, we may collect your name, email address, phone number, and any other details you voluntarily provide.
• Usage Data: We automatically collect certain information when you visit our website, including your IP address (anonymised where possible), browser type, operating system, referring URLs, pages visited, and time spent on each page.
• Cookies: We use minimal, privacy-respecting cookies to ensure basic website functionality and collect anonymous usage statistics. We do not use third-party advertising cookies or invasive tracking technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide information about hair transplant clinics in Turkey
• To connect you with clinics you have expressed interest in, only with your explicit consent
• To improve our website content, user experience, and overall service
• To analyse website traffic and usage patterns using anonymised data
• To comply with applicable legal obligations

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

• With Clinics: If you request a quote or information about a specific clinic, we may share your contact details with that clinic so they can respond to your enquiry. This is done only with your explicit consent.
• Service Providers: We may use trusted third-party services for website hosting, analytics, and email delivery. These providers are contractually required to protect your data and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information if required to do so by law, or in response to valid legal processes such as a court order or government request.

5. Your Rights Under Canadian Law (PIPEDA)

As a Canadian-operated website, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). Under PIPEDA, you have the right to:

• Know what personal information we hold about you and how it is being used
• Request access to your personal information
• Challenge the accuracy and completeness of your information and have it amended as appropriate
• Withdraw your consent for the collection, use, or disclosure of your personal information, subject to legal or contractual restrictions
• File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are typically retained for up to 24 months unless you request earlier deletion. Anonymous analytics data may be retained indefinitely as it cannot be linked to individual users.

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. Our website uses HTTPS/TLS encryption for all data transmitted between your browser and our servers. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites, including clinic websites and external resources. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how your personal information is being handled, please contact us at: